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Samsung Reviews

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About Samsung

Samsung.com is the official website of Samsung, a multinational conglomerate headquartered in South Korea. The website provides comprehensive information about Samsung's wide range of products and services.

In terms of products, Samsung offers a variety of electronics including smartphones, tablets, wearables, TVs, home appliances, and computers. Each product category has its own dedicated section on the website where users can explore the latest models, their specifications, and pricing details.

As for services, Samsung provides a robust support system for its customers known as Samsung Care. This includes warranty and support for mobile products, TVs, and home appliances. Customers can register their products online to gain access to exclusive offers and perks, as well as world-class customer support.

Samsung also offers repair services for its products. Customers can arrange for a service visit at home, schedule a walk-in appointment, or mail their device in for a repair. The repairs are carried out using Samsung genuine parts to ensure quality and reliability.

In addition to these, Samsung has a dedicated section for software updates. Users can get all the information they need to update their Samsung PC to the latest version of Windows.

Samsung's commitment to customer satisfaction is evident in their numerous awards and recognitions. They have been ranked #1 for Home Appliances in Overall Service Experience and TV in Overall Quality by the American Customer Satisfaction Index Survey.

Samsung.com is not just a platform for buying products, it's a comprehensive resource for Samsung customers to get the most out of their Samsung products..

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Samsung Customer Reviews (1)

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Corinne Berthelette
Corinne Berthelette
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Feb 9, 2023

Samsung Customer’s Q&A

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About samsung.com Prices and Cost?

On the Samsung website, you can find a variety of products with different prices. For instance, the Galaxy S21 FE 5G Unlocked with 128GB storage is priced at $599.99. You can choose to pay this amount in full or opt for monthly payments of $25.01 for 24 months. If you need more storage, the 256GB version of the same model is available for $689.99.

In addition to smartphones, Samsung also offers bundle deals. For example, you can save up to $1,060 with the Galaxy S24 Ultra bundle, which includes the Galaxy Watch6 Classic and Galaxy Buds2 Pro. After an eligible trade-in, this bundle can be purchased for a price ranging from $869.97 to $1,929.97.

Please note that these prices are subject to change and may vary depending on the trade-in value of your current device and the ongoing offers on the Samsung website.

About samsung.com Payment Method?

Samsung.com offers a variety of payment methods to suit your needs. These include Samsung Financing, which is a line of credit allowing you to put $0 down and pay over time on orders of $50 or more. There's also Samsung Lease-to-Own, which is not a credit, loan, or financing program, but allows you to make scheduled payments on your purchase, with an option to own after the lease agreement is met. You can cancel at any time.

Other options include Klarna and Affirm, which let you split your purchase into 4 equal payments over 6 weeks and 8 weeks respectively, with no interest or fees if you pay on time. Samsung Money by SoFi is a debit card and cash management account that syncs with Samsung Pay, allowing you to earn rewards and get the benefits of banking without the traditional bank fees.

You also have the option to split your total purchase over two credit or debit cards. Please note that acquiring ownership by leasing costs more than the retailer's cash price. Leasing is available on select items at participating locations only. Restrictions apply.

Please note that the availability of these payment methods may vary depending on your location and the specific terms of each payment method.

Samsung FAQs

FAQ

Is it possible to check the information and status of a Samsung's order?

Customers can check their order information and status by visiting shop.samsung.com.
FAQ

What is the process for applying a promo code to a Samsung's order?

Customers can apply a promo code to their order by selecting it from the Promotion section located below the selected products on the Checkout page.
FAQ

Where can customers locate deals and promo codes?

Customers can find the latest deals and promo codes by browsing the Offers page on shop.samsung.com.
FAQ

How can customers exchange or replace a Samsung's item?

While exchanges and replacements are not available, customers can return an item within 14 days and then place a new order.
FAQ

Can customers cancel a return request?

If the return item has not yet been sent back, customers can hold onto it until the end of the return period.
FAQ

What is Samsung Live?

Samsung Live is a platform that allows you to shop alongside streaming videos in real-time. You can instantly purchase featured products as you watch, attend exclusive events, interact with influencers, and live chat with Samsung experts. All current and archived live streams can be found on Samsung's official website. You can join in on the fun through smartphones, laptops, or tablets. Customers can access Samsung Live via desktop browser, mobile browser, or the Galaxy app. It's designed to expand your shopping experience.

FAQ

What is Samsung Care?

Samsung Care+ is a service that offers support, protection, and warranty for Samsung devices. It provides unlimited repairs for drops, spills, and mechanical breakdowns, including screen repairs at Samsung authorized locations. It also offers theft and loss coverage, replacing your lost or stolen device. Samsung Care+ includes 24/7 expert support via phone or online for device setup, content transfers, and connecting with other devices. Repairs are carried out by Samsung Certified Technicians using Samsung Genuine Parts. The pricing for Samsung Care+ is dependent on the device's manufacturer suggested retail price. It is available for phones, tablets, watches, buds, and PCs. Samsung Care+ also offers next business day replacements for your device. Samsung Care+ was originally called Samsung Premium Care, but was rebranded as Care Plus in 2020. The plan aims to provide quick and easy repairs and replacements of Samsung devices..

FAQ

How can I get my Samsung product repaired?

To get your Samsung product repaired, you can request a repair using your Samsung Account. You can manage your repair requests in a few easy steps. You can also find a local Samsung support center and drop by or call for an appointment. If you have a repair in progress, you can check the status of your repair. The repairs are done by a certified technician and your product will be repaired using Samsung genuine parts. You also get a 90-day repair warranty. If your product is out of warranty, the price won’t change if the repair is more. Samsung also offers a self-repair program where you can access genuine Samsung parts, tools, and repair manuals to perform self-repairs on various Samsung products. If you need to check your warranty status, you can do so by signing into your Samsung Account. If you are missing a part, you can shop on Samsung Parts, an authorized distributor of Samsung parts and accessories.

FAQ

What are the latest products from Samsung?

Here are some of the latest products from Samsung:

  • SAMSUNG Wireless Charger DUO Pad, Fast Charge 2.0 - A wireless charging pad that supports fast charging.
  • SAMSUNG T9 Portable SSD 1TB, USB 3.2 Gen 2X2 External Solid State Drive - A portable SSD with high read speeds, suitable for gaming, students, and professionals.
  • Speck Samsung Galaxy S23 Ultra Case - A protective case for the Galaxy S23 Ultra, offering drop protection, scratch resistance, and shock absorption.
  • Samsung Galaxy Note 10+ Back Glass Replacement W/ Camera Lens - A replacement back glass for the Galaxy Note 10+ with a camera lens.
  • SAMSUNG 32\" Odyssey G55A QHD 165Hz 1Ms Freesync Curved Gaming Monitor - A curved gaming monitor with high refresh rate and low response time.
  • Samsung QN90C QN55QN90CAF 54.6\" Smart LED-LCD TV - A smart LED-LCD TV from the QN90C series.
  • Samsung QN43QN90CAFXZA 43' Class Neo QLED Smart TV - A Neo QLED smart TV with 4K resolution.

Please note that the availability of these products may vary depending on the region and the store.

FAQ

Are there any discounts available on Samsung website now?

Yes, there are several discounts available on the Samsung website. You can get up to $1,300 off select Bespoke refrigerators and up to $450 off select washers or dryers. There are also bundle deals where you can save up to $1,060 with Galaxy S24 Ultra, which includes up to $750 instant trade-in credit. The new Galaxy S24 Ultra and Galaxy S24+ are available with up to $750 and $650 instant trade-in credit respectively. There are also offers on Galaxy Z Fold5 and Galaxy Z Flip5 with up to $800 and $600 instant trade-in credit respectively. Additionally, there are offers on Galaxy Watch6 Classic with up to $250 instant trade-in credit. There are also special programs for students, military, and employees where you can save up to 30% on most purchases. Please note that these offers are subject to terms and conditions and may vary based on location and availability. It's always a good idea to check the Samsung website for the most current deals and offers.

FAQ

About samsung.com Popular Products and Services?

Samsung offers a wide range of products and services. In the Mobile & Computing category, popular products include the Galaxy S24 Ultra, Galaxy Tab S9 Ultra, and Galaxy Buds2 Pro. The Galaxy S24 Ultra is available in 256GB (Unlocked) version and the Galaxy Tab S9 Ultra comes with 512GB storage.

In the TV & Audio category, Samsung offers products like the QN90C Samsung Neo QLED 4K Smart TV, Odyssey Neo G8 4K UHD 240Hz 1ms Curved Gaming Monitor, and S90C OLED 4K Smart TV.

Samsung's Home Appliances category includes products like Refrigerators, Microwaves, Washers & Dryers, Dishwashers, and Ranges. They also offer Bespoke Home appliances which are customizable.

In addition to these, Samsung also provides services like Samsung Live and Unpacked highlights. Please note that the availability and prices of these products and services may vary..

FAQ

What is Samsung Financing?

Samsung Financing is a service that allows you to buy Samsung products and pay for them over time. It's essentially a revolving line of credit loaded to your Samsung account. You can use Samsung Financing for purchases on Samsung.com or the Shop App. The service offers flexible terms up to 48 months at 0% APR. If approved, you can pay over time for orders of $50 or more. It also provides exclusive benefits such as instant credit, upgrade options, rewards, and flexible payment options. Samsung Financing is available for all Samsung.com and Shop App purchases over $250. Please note that all these details are subject to available credit.

FAQ

How do I apply for Samsung Lease-to-Own?

To apply for the Samsung Lease-to-Own program, you need to complete a quick, simple, no-obligation application. Once approved, you can find a SmartPay retailer near you or online and pick out your new phone and accessories. Use your approval code at checkout, make your first lease payment, and then you can look forward to receiving your new phone. The Samsung Lease-to-Own program is an affordable option that allows you to own the Samsung phone that best fits your lifestyle, even with less than perfect credit. You can lease popular models like the Samsung Galaxy S21, Samsung Galaxy A32, and others. Once you complete all of your scheduled payments, you own your items.

FAQ

Can I use PayPal on samsung.com?

Yes, you can use PayPal on samsung.com. You can link your PayPal account to Samsung Pay and make secure payments. You can add PayPal to Samsung Pay through the Samsung Pay app. At this time, Samsung Pay is only available to US customers. If you don't have a PayPal account, you'll need to set one up to use this feature. You can make in-store purchases with your PayPal balance or cards. Money can be stored in your PayPal account as well, so you can use it later when you're out shopping.

FAQ

samsung.com Return Policy?

Here are the details of the Return Policy and Shipping Policy for Samsung.com:

Return Policy: - For orders placed on Samsung.com or the Shop App that were not picked up at a store, you have 15 days to request a return (30 days for Jet Bots and vacuums). Once requested, you’ll have an additional 15 days to print your return shipping label and mail back your return. - If you’re returning a phone, tablet, or PC, removing your personal accounts and factory resetting the device will help ensure speedy processing of your return. - If your order came with promotional products, all items must be returned for a full refund. Any missing promotional items will have their value deducted from the final refunded amount. - If you’re returning a large household appliance, and you have not requested a return within the 15-day return window described above, a 10% restocking fee based on the purchase price may apply.

Shipping Policy: - Standard - Transit time is 1-5 business days - Free shipping on most items - Expedited – Transit time is two (2) business days - $12.00 - Express – Transit time is one (1) business day - $19.00 - Above transit time and cost excludes home appliances and television models over 65 inches. - Your order can take up to 24 hours to be processed and ships within one business day from confirmation. - We ship Samsung products that are eligible for Standard Ground Shipping to all 50 states of the United States. Samsung products that require Standard Freight Delivery are eligible for shipment to the 48 contiguous states of the United States.

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